FAQ

What is your cancellation policy?

We do not accept cancellations.

I changed my mind, can I get a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at info@phulish.co.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@phulish.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Can I return or exchange a sale item?

We do not accept returns for sale items. ALL SALES ARE FINAL.

What is your exchange policy?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

If you require our cooperation by providing additional or missing information to complete the claim with USPS or any other Shipping Carrier, please reach out to us from our Contact Us Page and specify the information needed.

How do I contact Customer Service?

Please contact us via our Contact Us page. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.  

What payment options are available?

We accept PayPal and all major credit cards.

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Do you ship to Post Office Boxes?

Yes, we ship packages to PO Boxes.

How do I care for my garments?

To keep your Phulish garments looking great wash after wash, please follow these instructions:

• Turn garment inside out. Machine wash cold. Use gentle cycle.
• Do not iron printed or embroidered areas.
• Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
• If you use a dryer, tumble dry on low heat setting.